'We are what we repeatedly do. Excellence then is not an act but a habit' - Aristotle
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The Hospital faced a decline in sales and losses in the two previous years. The Board of Directors asked our company to prepare an Independent Business Review of the Hospital and recommend improvements.
The Hospital faced a decline in sales in challenging economic times. Our Business Review identified the key improvements required which when implemented, resulted in a gradual recovery.
Based on our analysis a number of important improvements were identified and the changes we implemented with the Board of Directors resulted in gradual recovery of sales within eight months.
A leading clothes retailer faced declining pace of growth and low profitability. The main shareholder asked our company to assist them in accelerating growth and improving the way the company was organised.
A leading clothes retailer went through a successful corporate restructuring program, allowing the company to outgrow its competitors and improve its profitability.
In the next three years, the company outgrew its competitors, optimised its cost structure and increased its net profit margins. In addition, through a franchise model it managed to expand its operation in two neighbouring countries.
A turnaround is the recovery of a company that has been performing poorly for an extended time. To effect a turnaround, a company must acknowledge and identify its problems, consider changes in operations and develop and implement a problem-solving strategy. A successful turnaround is a long term and complex procedure, requiring the commitment of the management team.
The company with activities in non-alcoholic drinks imports, ice cream imports and mobile telephone trading experienced intense competition and shrinking margins in all three activities. The owner of the company asked us to assess the future prospects of both the company as a whole but also each business activity separately.
An importing/ wholesaling company with three distinct activities generated losses but, with our assistance, it managed to return to profitability.
Through the changes we recommended and implemented with the management the company returned to growth and profitability within eighteen months.
Companies are traditionally organized around departments. However, processes that transcend departments are the key ingredient to an organization that is efficient, effective and well organised. As organisations grow they tend to become more bureaucratic and departmental barriers impede the effective operation of process resulting in inefficiencies and loss of profits.
At EXES we have assisted businesses in re-designing their key processes, improving customer satisfaction and ultimately increasing their sales and profits.
The Company faced customer departures and complaints about delays in order fulfillment and the competitors were keen to take away part of its business. The new CEO identified the need to re-design the company core Order Fulfillment process (Sales Process) from the point of receiving an order to getting paid from customers.
Initially, we set up a project team from EXES and the Company’s customer service department. This team was briefed about the project and they began documenting the existing Order Fulfilment process.
Then, we held workshops with the client’s project team in order to identify activities that were unnecessary (non-value added) and activities which resulted in delays (bottlenecks). Out third step was to identify solutions and re-design the process. The new re-designed process was implemented on a pilot basis for one month and was rolled out officially.
A leading packaging material company re-designed its core Order Fulfillment process in order to increase customer response time and customer satisfaction.
The new Order Fulfillment process allowed the company to become more responsive and received very positive feedback from clients.